1. Information We Collect

We may collect the following types of personal information when you interact with our website or services:

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  Personal Identifiable Information: Name, email address, phone number, and postal address.
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  Technical Information: IP address, browser type, and operating system.
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  Usage Information: Pages visited, time spent on the website, and other interaction data.
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  Marketing Preferences: Your consent to receive promotional materials or newsletters.

2. How We Use Your Information

We use the information we collect for the following purposes:

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  To provide and improve our services.
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  To process inquiries, requests, or downloads (e.g., solar guides).
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  To communicate with you, including responding to your inquiries or sending updates.
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  To personalize your experience on our website.
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  To analyze website usage and improve our website performance.
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  For legal or regulatory purposes.

3. Sharing Your Information

We may share your information with third parties in the following circumstances:

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  Service Providers: We may share your information with trusted partners who assist us in operating our website or providing services, such as solar installation advisors.
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  Legal Obligations: If required by law, we may disclose your information to comply with legal obligations.
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  Business Transfers: In the event of a merger, sale, or acquisition, your information may be transferred to the new entity.

We will never sell your personal data to third parties.

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

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  Improve website functionality and performance.
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  Analyze visitor behavior for optimization purposes.
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  Offer personalized content and targeted advertisements.

You can manage your cookie preferences or disable cookies in your browser settings. Please note that disabling cookies may affect the functionality of the website.

5. Your Rights

You have the following rights under applicable data protection laws:

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  Access: Request access to your personal data.
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  Correction: Request corrections to inaccurate or incomplete data.
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  Deletion: Request the deletion of your personal data.
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  Restriction: Request restrictions on the processing of your data.
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  Data Portability: Request to receive your data in a structured, commonly used, and machine-readable format.
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  Withdraw Consent: Withdraw consent for processing your data at any time.

To exercise your rights, please contact us using the information provided below.

6. Data Retention

We will retain your personal data only as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations.

7. Security of Your Information

We take reasonable measures to protect your personal data from unauthorized access, loss, misuse, or alteration. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Third-Party Links

Our website may include links to third-party websites. We are not responsible for the privacy practices of those websites. Please review their privacy policies before sharing your information.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

Help4Homes

Email: info@help4homes.co.uk
Phone: 0800 933 0011